Frequently Asked Questions
If you have ordered the incorrect size for your dog, have a question or want to leave Sötnos some feedback, contact us using the form below:
Where Is My Order?
If you choose ‘Standard Shipping’ at the checkout, your order will be sent out using Royal Mail 2nd Class delivery. This service is not tracked and can take 3-5 days for delivery in the UK and 7-21 days for delivery outside the UK.
What Size Coat, Jumper or T-Shirt Does My Dog Need?
If you would like to know which size item would fit your dog, please take a look at our size guide below.
What Size Collar & Lead Does My Dog Need?
If you would like to know which size collar would fit your dog, please take a look at our size guide below. Choosing a lead is simple, pair a Regular size lead with a Small or Medium collar, and a Large lead with a Large or X-Large Collar.
What About The Puppy Bow Collection?
If you would like to know which size puppy bow collar would fit your puppy or small dog, please take a look at our size guide below. The Puppy Bow collection is only available in X-Small & Small, it is specifically designed for smaller dogs and has a matching lead to accompany it.
The Item I Ordered Does Not Fit?
If the item you ordered doesn’t fit correctly, you can return the item to us in its original packaging (bag & hanger included) and we will issue you a full refund and you can then purchase the correct size. Please note that we do not refund return postage costs.
If you wish to return your item please send it back to the below address and we will issue you a full refund, providing that the item is in saleable condition (unless damaged on arrival), and in its original packaging (hanger & bag included).
Oxford House, Broadmoor Park
Forest Vale Industrial Estate
How Do I Care For My Item?
Our coats & jumpers are machine washable at 30 degrees.
Do not tumble dry.
Do not iron.
Do not bleach.
Do not dry clean.
Keep away from fire.